{"id":18,"date":"2021-06-08T15:51:19","date_gmt":"2021-06-08T15:51:19","guid":{"rendered":"https:\/\/vernoncom.coop\/?page_id=18"},"modified":"2026-04-10T11:09:56","modified_gmt":"2026-04-10T16:09:56","slug":"support","status":"publish","type":"page","link":"https:\/\/vernoncom.coop\/es\/support\/","title":{"rendered":"Ayuda"},"content":{"rendered":"<h3>Check Your Internet Speed<\/h3>\n\t\t\t<a href=\"http:\/\/speedtest.airstreamcomm.net\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\tPrueba de velocidad\n\t\t\t\t\t<\/a>\n<h2>\n\t\t\tSoluci\u00f3n de problemas\t<\/h2>\n\t<p>If you are experiencing problems with your service, browse the expandable solutions on this page. If you do not see your issue, please contact us (608) 634-3136.<\/p>\n<p><em><strong>Our Technicians are Available 24\/7 to Help You.<\/strong><\/em><\/p>\n\t\t\t\t\t\t<h4>The images on my TV are blocking or I have a black screen.<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-386 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"386\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-60ddbf48f0e9d fl-row-default-height fl-row-align-center\" data-node=\"60ddbf48f0e9d\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-full-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-60ddbf48f0e98\" data-node=\"60ddbf48f0e98\">\n\t\t\t<div class=\"fl-col fl-node-60ddbf48f0e9a fl-col-bg-color\" data-node=\"60ddbf48f0e9a\">\n\t<div class=\"fl-col-content fl-node-content\"><div  class=\"fl-module fl-module-rich-text fl-rich-text fl-node-60ddbf48f0e9b\" data-node=\"60ddbf48f0e9b\">\n\t<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p>If you are experiencing issues with your television service, one of the first things to try is rebooting your set-top box<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<ol>\n<li>Simply unplug the power cord (only the power cord is necessary).<\/li>\n<li>Wait for at least 10 seconds.<\/li>\n<li>Plug the power cord back in. It may take up to 2 minutes for your box to fully reboot.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p>If you are still having issues call us at (608) 634-3136 for further troubleshooting.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>I want to program my VernonCom remote to my TV.<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-3960 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"3960\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-qjr9ud8zc7et fl-row-default-height fl-row-align-center\" data-node=\"qjr9ud8zc7et\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-fixed-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-3mjq195b0oti\" data-node=\"3mjq195b0oti\">\n\t\t\t<div class=\"fl-col fl-node-0d621g7ehjtw fl-col-bg-color fl-col-has-cols\" data-node=\"0d621g7ehjtw\">\n\t<div class=\"fl-col-content fl-node-content\">\n<div class=\"fl-col-group fl-node-869buy51fnlo fl-col-group-nested\" data-node=\"869buy51fnlo\">\n\t\t\t<div class=\"fl-col fl-node-2pn5sfzcu7lt fl-col-bg-color\" data-node=\"2pn5sfzcu7lt\">\n\t<div class=\"fl-col-content fl-node-content\"><div  class=\"fl-module fl-module-rich-text fl-rich-text fl-node-jql3gh5iwcfk\" data-node=\"jql3gh5iwcfk\">\n\t<p>To program:<\/p>\n<ol>\n<li>Manually turn ON the TV that you want to program to the remote.<\/li>\n<li>Press and release the <strong>TV<\/strong> button.<\/li>\n<li>Press and hold the <strong>SETUP<\/strong> button until the TV button blinks twice.<\/li>\n<li>Press and release the <strong>TV<\/strong> button. The TV button will stay lit.<\/li>\n<li>Find your TV and brand from the chart below and note the digit key assigned to your brand. Press and hold down the <strong>DIGIT<\/strong>\u00a0button for your device\/brand while pointing the remote at the TV.<\/li>\n<li>Let go of the button when your device turns OFF.<\/li>\n<li>Press the <strong>POWER<\/strong> button to turn your TV ON. Press the <strong>STB<\/strong> button. You are now ready to watch your favorite show!<\/li>\n<\/ol>\n<\/div>\n<div class=\"fl-module fl-module-uabb-table fl-node-xz18hdyetcqk\" data-node=\"xz18hdyetcqk\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t\n\t<div class=\"table-data\">\n\t\t\n\t\t\t<\/div>\n\n\t<div class=\"uabb-table-module-content uabb-table\">\n\t\t<div class=\"uabb-table-element-box\">\n\t\t\t<div class=\"uabb-table-wrapper\">\n\t\t\t\t<table class=\"uabb-table-inner-wrap\">\n\t\t\t\t\t<thead class=\"uabb-table-header\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr class=\"table-header-tr\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<th class=\"table-heading-0 table-header-th\" rowspan=\"\" colspan=\"\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"head-style-0 th-style\">\n\t\t\t\t\t\t\t\t\t\t<label class=\"head-inner-text\"> DIGIT <\/label>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<th class=\"table-heading-1 table-header-th\" rowspan=\"\" colspan=\"\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<label class=\"head-style-1 th-style\">\n\t\t\t\t\t\t\t\t\t\t<label class=\"head-inner-text\"> BRAND <\/label>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/th>\n\t\t\t\t\t\t\t\t\t\t\t<\/thead>\n\n\t\t\t\t\t<tbody class=\"uabb-table-features\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr class=\"tbody-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-0\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> 1 <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-1\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> Insignia <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr class=\"tbody-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-2\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> 2 <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-3\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> LG <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr class=\"tbody-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-4\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> 3 <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-5\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> Panasonic <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr class=\"tbody-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-6\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> 4 <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-7\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> Philips\/Magnavox <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr class=\"tbody-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-8\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> 5 <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-9\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> Samsung <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr class=\"tbody-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-10\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> 6 <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-11\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> Sanyo <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr class=\"tbody-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-12\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> 7 <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-13\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> Sharp <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr class=\"tbody-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-14\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> 8 <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-15\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> Sony <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr class=\"tbody-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-16\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> 9 <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-17\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> Vizio <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<tr class=\"tbody-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-18\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> 10 <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td class=\"table-body-td   table-body-19\" colspan=\"\" rowspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"content-text\"> Westinghouse <\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t<\/tbody>\n\t\t\t\t<\/table>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<div  class=\"fl-module fl-module-separator fl-node-41u0dcaptrkh\" data-node=\"41u0dcaptrkh\">\n\t<div class=\"fl-separator\"><\/div>\n<\/div>\n\n<div class=\"fl-col-group fl-node-lun0qa9fw8zr fl-col-group-nested\" data-node=\"lun0qa9fw8zr\">\n\t\t\t<div class=\"fl-col fl-node-yjwd617mli5f fl-col-bg-color\" data-node=\"yjwd617mli5f\">\n\t<div class=\"fl-col-content fl-node-content\"><div  class=\"fl-module fl-module-rich-text fl-rich-text fl-node-3dkmqjx8cez9\" data-node=\"3dkmqjx8cez9\">\n\t<p class=\"p1\"><span class=\"s1\">If you do not see your TV code on the list, follow these instructions:<\/span><\/p>\n<ol>\n<li class=\"p1\"><span class=\"s1\">Manually turn ON the TV that you want to program to the remote.<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Press and\u00a0release\u00a0the\u00a0<strong>TV<\/strong>\u00a0button.<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Press and\u00a0hold the <strong>SETUP<\/strong>\u00a0button until the\u00a0TV\u00a0button blinks twice.<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Press 9-9-1.<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Then press the <strong>CHANNEL UP<\/strong>\u00a0button slowly and repeatedly until your TV turns off.<\/span><\/li>\n<li class=\"p1\"><span class=\"s1\">Press the <strong>SETUP<\/strong>\u00a0button.<\/span><\/li>\n<li class=\"p1\">Press the\u00a0<strong>POWER<\/strong> button to turn your TV ON. Press the\u00a0<strong>STB<\/strong>\u00a0button. You are now ready to watch your favorite show!<\/li>\n<\/ol>\n<\/div>\n<div  class=\"fl-module fl-module-button-group fl-button-group fl-button-group-buttons fl-button-group-layout-horizontal fl-button-group-width- fl-node-vx2j6pag7r3e\" role=\"group\" data-node=\"vx2j6pag7r3e\">\n\t<div id=\"fl-button-group-button-vx2j6pag7r3e-0\" class=\"fl-button-group-button fl-button-group-button-vx2j6pag7r3e-0\"><div  class=\"fl-button-wrap fl-button-width-full fl-button-center\" id=\"fl-node-vx2j6pag7r3e-0\">\n\t\t\t<a href=\"https:\/\/vernoncom.coop\/wp-content\/uploads\/2021\/07\/Whole-User-Guide.pdf\"  target=\"_blank\" rel=\"noopener\"   class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Remote User Guide<\/span>\n\t\t\t\t\t<\/a>\n\t<\/div>\n<\/div><div id=\"fl-button-group-button-vx2j6pag7r3e-1\" class=\"fl-button-group-button fl-button-group-button-vx2j6pag7r3e-1\"><div  class=\"fl-button-wrap fl-button-width-full fl-button-center\" id=\"fl-node-vx2j6pag7r3e-1\">\n\t\t\t<a href=\"https:\/\/vernoncom.coop\/wp-content\/uploads\/2025\/06\/Programming-Remote-Instructions-Handout.pdf\"  target=\"_blank\" rel=\"noopener\"   class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Quick Help with Remote<\/span>\n\t\t\t\t\t<\/a>\n\t<\/div>\n<\/div><div id=\"fl-button-group-button-vx2j6pag7r3e-2\" class=\"fl-button-group-button fl-button-group-button-vx2j6pag7r3e-2\"><div  class=\"fl-button-wrap fl-button-width-full fl-button-center\" id=\"fl-node-vx2j6pag7r3e-2\">\n\t\t\t<a href=\"https:\/\/vernoncom.coop\/wp-content\/uploads\/2022\/01\/Royal-Big-Button-Remote-Control-Guide-1.pdf\"  target=\"_blank\" rel=\"noopener\"   class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Big Button Control Guide <\/span>\n\t\t\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>I want to learn how to use my VernonCom remote.<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-395 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"395\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-60ddc5219bd8a fl-row-default-height fl-row-align-center\" data-node=\"60ddc5219bd8a\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-fixed-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-60ddc5219bd85\" data-node=\"60ddc5219bd85\">\n\t\t\t<div class=\"fl-col fl-node-60ddc5219bd87 fl-col-bg-color\" data-node=\"60ddc5219bd87\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-button-group fl-node-60ddc5219bd89\" data-node=\"60ddc5219bd89\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-button-group fl-button-group-layout-horizontal fl-button-group-width-\">\n\t<div class=\"fl-button-group-buttons\" role=\"group\" aria-label=\"\">\n\t\t<div id=\"fl-button-group-button-60ddc5219bd89-0\" class=\"fl-button-group-button fl-button-group-button-60ddc5219bd89-0\"><div  class=\"fl-button-wrap fl-button-width-full fl-button-left\" id=\"fl-node-60ddc5219bd89-0\">\n\t\t\t<a href=\"https:\/\/vernoncom.coop\/wp-content\/uploads\/2021\/07\/Whole-User-Guide.pdf\"  target=\"_blank\" rel=\"noopener\"   class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Remote User Guide<\/span>\n\t\t\t\t\t<\/a>\n\t<\/div>\n<\/div><div id=\"fl-button-group-button-60ddc5219bd89-1\" class=\"fl-button-group-button fl-button-group-button-60ddc5219bd89-1\"><div  class=\"fl-button-wrap fl-button-width-full fl-button-left\" id=\"fl-node-60ddc5219bd89-1\">\n\t\t\t<a href=\"https:\/\/vernoncom.coop\/wp-content\/uploads\/2025\/05\/Potenza-Remote-Brochure.pdf\"  target=\"_blank\" rel=\"noopener\"   class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Potenza Remote<\/span>\n\t\t\t\t\t<\/a>\n\t<\/div>\n<\/div><div id=\"fl-button-group-button-60ddc5219bd89-2\" class=\"fl-button-group-button fl-button-group-button-60ddc5219bd89-2\"><div  class=\"fl-button-wrap fl-button-width-full fl-button-left\" id=\"fl-node-60ddc5219bd89-2\">\n\t\t\t<a href=\"https:\/\/vernoncom.coop\/wp-content\/uploads\/2025\/05\/Royal-Remote-Brochure-updated.pdf\"  target=\"_blank\" rel=\"noopener\"   class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Royal Big Button Remote<\/span>\n\t\t\t\t\t<\/a>\n\t<\/div>\n<\/div>\t<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>How do I use my DVR?<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-400 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"400\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-60ddc667c960c fl-row-default-height fl-row-align-center\" data-node=\"60ddc667c960c\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-fixed-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-60ddc667c9607\" data-node=\"60ddc667c9607\">\n\t\t\t<div class=\"fl-col fl-node-60ddc667c9609 fl-col-bg-color\" data-node=\"60ddc667c9609\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-button-group fl-node-60ddc667c960b\" data-node=\"60ddc667c960b\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-button-group fl-button-group-layout-horizontal fl-button-group-width-\">\n\t<div class=\"fl-button-group-buttons\" role=\"group\" aria-label=\"\">\n\t\t<div id=\"fl-button-group-button-60ddc667c960b-0\" class=\"fl-button-group-button fl-button-group-button-60ddc667c960b-0\"><div  class=\"fl-button-wrap fl-button-width-full fl-button-left\" id=\"fl-node-60ddc667c960b-0\">\n\t\t\t<a href=\"https:\/\/vernoncom.coop\/wp-content\/uploads\/2021\/07\/How-to-use-DVR-Guide.pdf\"  target=\"_blank\" rel=\"noopener\"   class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">DVR User Guide<\/span>\n\t\t\t\t\t<\/a>\n\t<\/div>\n<\/div><div id=\"fl-button-group-button-60ddc667c960b-1\" class=\"fl-button-group-button fl-button-group-button-60ddc667c960b-1\"><div  class=\"fl-button-wrap fl-button-width-full fl-button-left\" id=\"fl-node-60ddc667c960b-1\">\n\t\t\t<a href=\"https:\/\/vernoncom.coop\/wp-content\/uploads\/2021\/07\/DVR-User-Guide_web.pdf\"  target=\"_blank\" rel=\"noopener\"   class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Quick DVR User Guide<\/span>\n\t\t\t\t\t<\/a>\n\t<\/div>\n<\/div>\t<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>There is a &quot;No Signal\/No Input error message&quot; on my TV.<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-407 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"407\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-60ddc8dddcf52 fl-row-default-height fl-row-align-center\" data-node=\"60ddc8dddcf52\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-full-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-60ddc8dddcf4d\" data-node=\"60ddc8dddcf4d\">\n\t\t\t<div class=\"fl-col fl-node-60ddc8dddcf4f fl-col-bg-color\" data-node=\"60ddc8dddcf4f\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-rich-text fl-node-60ddc8dddcf50\" data-node=\"60ddc8dddcf50\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p>Press input button on the TV or the remote that came with your TV to cycle through the available devices connected.<\/p>\n<p>Not sure which input cable is being used?<\/p>\n<p><strong>Input Cords<\/strong><br \/>\nThere are 4 cables your Set top Box (STB) can be hooked up to your TV with.<\/p>\n<ul>\n<li>HDMI cable (digital signal cable) that simply just plugs into the back of your TV (the most common and preferred connection for the best video quality).<\/li>\n<li>If you have High Definition your TV may be connected with either a component cable, which has 5 colored plugs \u2013 white and red for audio, green, blue and red for video. Plug cords to match the colors on the back of your TV. If they are not plugged into the same color, your TV screen will not show the correct color.<\/li>\n<li>RCA or AV cables - white, red and yellow. Yellow is the video, match up all the colors to the back of your TV.<\/li>\n<li>Coax, which is the lowest quality - screws into the back port of your TV.<\/li>\n<\/ul>\n<p><strong>Reboot Amino Set-Top Box:<\/strong><br \/>\nThere are 3 types of Amino boxes: Standard (red dot on the front) or DVR (green button light) and Amino Kamai (purple button light)<br \/>\nOption 1: On the back of the box, you will find a black power cord connected. Unplug the cord<br \/>\nand plug it back in.<br \/>\nOption 2: Unplug the set-top-box power cord directly from the wall and then plug it back in.<br \/>\nYour box should reboot, and service may be restored.<\/p>\n<p><strong>Reboot ADB Set-Top Box:<\/strong><br \/>\nLocate the black power cord on the back of your set-top-box.<br \/>\nOption 1: Unplug the power cord from the back of the set-top-box and plug it back in.<br \/>\nOption 2: Unplug the power cord from the wall outlet it is plugged into and plug it back in.<br \/>\nThe box should reboot within 10 minutes and service should be restored. If service is not restored, call us at (608) 634-3136.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>VernonCom Streaming App (VCSTREAM)<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-410 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"410\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-60ddc9e4961b8 fl-row-default-height fl-row-align-center\" data-node=\"60ddc9e4961b8\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-full-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-clzi973batfv\" data-node=\"clzi973batfv\">\n\t\t\t<div class=\"fl-col fl-node-jfo84nab05d9 fl-col-bg-color\" data-node=\"jfo84nab05d9\">\n\t<div class=\"fl-col-content fl-node-content\"><div  class=\"fl-module fl-module-rich-text fl-rich-text fl-node-e186wqlsmcv2\" data-node=\"e186wqlsmcv2\">\n\t<p style=\"text-align: left;\">VCSTREAM app installation and navigation instructions.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\n<div class=\"fl-col-group fl-node-7mypernlv4bf\" data-node=\"7mypernlv4bf\">\n\t\t\t<div class=\"fl-col fl-node-wxpqrv3zif4h fl-col-bg-color\" data-node=\"wxpqrv3zif4h\">\n\t<div class=\"fl-col-content fl-node-content\"><div  class=\"fl-module fl-module-button-group fl-button-group fl-button-group-buttons fl-button-group-layout-horizontal fl-button-group-width-custom fl-node-fryludva5zoc\" role=\"group\" aria-label=\"VCSTREAM app installation and navigation instructions.\" data-node=\"fryludva5zoc\">\n\t<div id=\"fl-button-group-button-fryludva5zoc-0\" class=\"fl-button-group-button fl-button-group-button-fryludva5zoc-0\"><div  class=\"fl-button-wrap fl-button-width-custom fl-button-left\" id=\"fl-node-fryludva5zoc-0\">\n\t\t\t<a href=\"https:\/\/vernoncom.coop\/wp-content\/uploads\/2025\/09\/Amazon-Fire-TV-Broshure-revised.pdf\"  target=\"_blank\" rel=\"noopener\"   class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Amazon Firestick<\/span>\n\t\t\t\t\t<\/a>\n\t<\/div>\n<\/div><div id=\"fl-button-group-button-fryludva5zoc-1\" class=\"fl-button-group-button fl-button-group-button-fryludva5zoc-1\"><div  class=\"fl-button-wrap fl-button-width-custom fl-button-left\" id=\"fl-node-fryludva5zoc-1\">\n\t\t\t<a href=\"https:\/\/vernoncom.coop\/wp-content\/uploads\/2025\/09\/Apple-TV-Broshure-revised.pdf\"  target=\"_blank\" rel=\"noopener\"   class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Apple TV<\/span>\n\t\t\t\t\t<\/a>\n\t<\/div>\n<\/div><div id=\"fl-button-group-button-fryludva5zoc-2\" class=\"fl-button-group-button fl-button-group-button-fryludva5zoc-2\"><div  class=\"fl-button-wrap fl-button-width-custom fl-button-left\" id=\"fl-node-fryludva5zoc-2\">\n\t\t\t<a href=\"https:\/\/vernoncom.coop\/wp-content\/uploads\/2025\/09\/Roku-Broshure-revised.pdf\"  target=\"_blank\" rel=\"noopener\"   class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Roku<\/span>\n\t\t\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>Do I need to buy a new Smart TV to use the VCSTREAM app?<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-4834 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"4834\"><div class=\"fl-row fl-row-fixed-width fl-row-bg-none fl-node-enqltm4o0ac2 fl-row-default-height fl-row-align-center\" data-node=\"enqltm4o0ac2\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-fixed-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-t02k8rmcqay6\" data-node=\"t02k8rmcqay6\">\n\t\t\t<div class=\"fl-col fl-node-z4xjhytawc5o fl-col-bg-color\" data-node=\"z4xjhytawc5o\">\n\t<div class=\"fl-col-content fl-node-content\"><div  class=\"fl-module fl-module-rich-text fl-rich-text fl-node-05chzm64g8ni\" data-node=\"05chzm64g8ni\">\n\t<p>Most likely not. Any modern TV with at least one open HDMI port will accommodate a streaming device, such as a Firestick or Roku device, which will run the VCSTREAM app.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>I cannot find the VCSTREAM app in the app store.<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-4840 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"4840\"><div class=\"fl-row fl-row-fixed-width fl-row-bg-none fl-node-w3cyam4kbq2h fl-row-default-height fl-row-align-center\" data-node=\"w3cyam4kbq2h\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-fixed-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-xlzy7su5df34\" data-node=\"xlzy7su5df34\">\n\t\t\t<div class=\"fl-col fl-node-hkfpa8gcj52x fl-col-bg-color\" data-node=\"hkfpa8gcj52x\">\n\t<div class=\"fl-col-content fl-node-content\"><div  class=\"fl-module fl-module-rich-text fl-rich-text fl-node-yox23hv95gdu\" data-node=\"yox23hv95gdu\">\n\t<p>If the VCSTREAM app does not appear when searching the app store, it is likely an unsupported device. Please refer to the supported devices list <a href=\"https:\/\/vernoncom.coop\/es\/supported-devices\/\">Here<\/a> for the platform you are using (Firestick TV, Roku TV, Apple TV).<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>My internet is slow.<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-413 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"413\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-60ddcafd552a5 fl-row-default-height fl-row-align-center\" data-node=\"60ddcafd552a5\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-full-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-60ddcafd552a0\" data-node=\"60ddcafd552a0\">\n\t\t\t<div class=\"fl-col fl-node-60ddcafd552a2 fl-col-bg-color\" data-node=\"60ddcafd552a2\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-button-group fl-node-60ddcafd552a3\" data-node=\"60ddcafd552a3\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-button-group fl-button-group-layout-horizontal fl-button-group-width-\">\n\t<div class=\"fl-button-group-buttons\" role=\"group\" aria-label=\"\">\n\t\t<div id=\"fl-button-group-button-60ddcafd552a3-0\" class=\"fl-button-group-button fl-button-group-button-60ddcafd552a3-0\"><div  class=\"fl-button-wrap fl-button-width-full fl-button-left\" id=\"fl-node-60ddcafd552a3-0\">\n\t\t\t<a href=\"http:\/\/speedtest.airstreamcomm.net\/\"  target=\"_blank\" rel=\"noopener\"   class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Test Your Speed<\/span>\n\t\t\t\t\t<\/a>\n\t<\/div>\n<\/div>\t<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-60ddcafd552a4\" data-node=\"60ddcafd552a4\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p style=\"text-align: left;\">The speed test will be opened in a new window. Please compare your speed test results with the bandwidth you are currently paying for. If you are receiving less, please call technical support (608) 634-3136.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>My internet isn&#039;t working.<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-415 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"415\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-60ddcc55eeafc fl-row-default-height fl-row-align-center\" data-node=\"60ddcc55eeafc\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-full-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-60ddcc55eeaf6\" data-node=\"60ddcc55eeaf6\">\n\t\t\t<div class=\"fl-col fl-node-60ddcc55eeaf9 fl-col-bg-color\" data-node=\"60ddcc55eeaf9\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-rich-text fl-node-60ddcc55eeafa\" data-node=\"60ddcc55eeafa\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p>If you are experiencing issues with your internet service, one of the first things to try is rebooting your devices (computer, laptop, smartphone). If you still can\u2019t connect, try rebooting your router.<\/p>\n<ul>\n<li><strong>Unplug the power cord <\/strong>(only the power cord is necessary).<\/li>\n<li><strong>Wait for at least 10 seconds.<\/strong><\/li>\n<li><strong>Plug the power cord back in.<\/strong><\/li>\n<li><strong>Wait approximately one minute. If on Wi-Fi verify it has reconnected.<\/strong><\/li>\n<\/ul>\n<p>If you can\u2019t connect after rebooting your devices and your router, reboot your fiber-optic ONT following the same steps listed above.<\/p>\n<p>If you are still having issues call us at (608) 634-3136 for further troubleshooting.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>Online videos are buffering.<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-416 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"416\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-60ddcc8710c77 fl-row-default-height fl-row-align-center\" data-node=\"60ddcc8710c77\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-full-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-60ddcc8710c73\" data-node=\"60ddcc8710c73\">\n\t\t\t<div class=\"fl-col fl-node-60ddcc8710c75 fl-col-bg-color\" data-node=\"60ddcc8710c75\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-rich-text fl-node-60ddcc8710c76\" data-node=\"60ddcc8710c76\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p>Please verify you have adequate bandwidth and Wi-Fi signal for the stream you are trying to watch. We recommend at least 10 Meg to watch a single Netflix stream. If you are using the internet AND watching Netflix, consider increasing your bandwidth.<\/p>\n<p>If you have a VernonCom router, we are able to view usage data, which can help us determine if you are at your bandwidth limit. Call us at (608) 634-3136 for further troubleshooting.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>How do I connect to Wi-Fi?<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-419 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"419\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-60ddcdf23b4b2 fl-row-default-height fl-row-align-center\" data-node=\"60ddcdf23b4b2\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-full-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-60ddcdf23b4ac\" data-node=\"60ddcdf23b4ac\">\n\t\t\t<div class=\"fl-col fl-node-60ddcdf23b4af fl-col-bg-color\" data-node=\"60ddcdf23b4af\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-rich-text fl-node-60ddcdf23b4b0\" data-node=\"60ddcdf23b4b0\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p><strong>Wireless Routers Available<\/strong><br \/>\nTo Connect To Wi-Fi:<\/p>\n<ul>\n<li>Find the \u201cWireless\u201d settings on your device and click or open it. Under \u201cSettings\u201d on tablets and smartphones. In the lower right corner in Windows.<\/li>\n<li>Look for your signal name from the list. This could be your last name, your modem brand or just the \u201ctop\u201d one in the list.<\/li>\n<li>Click your connection.<\/li>\n<li>Enter the password if asked for one. Generally, the Wi-Fi information is not the default\u2014it has been changed to what the customer prefers in 90% or more of the routers out there.<\/li>\n<li>Click\/press Connect.<\/li>\n<li>Check \u201cConnect Automatically\u201d box (if you have one).<\/li>\n<\/ul>\n<p>Wireless (Wi-Fi) signal is limited by distance, thickness, and number of obstructions in the signal path and any electronic\/airwave interference. You may need a mesh device or access point to boost your Wi-Fi signal (VernonCom has mesh units that work in conjunction with the Calix router we provide).<\/p>\n<p>Also, if you have neighbors near you, we STRONGLY recommend securing your Wi-Fi connection. For help securing your router, call us at (608) 634-3136 and we can assist you.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>I have an older wireless router, will it work with your service?<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-4862 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"4862\"><div class=\"fl-row fl-row-fixed-width fl-row-bg-none fl-node-dyrgqfz1e7wh fl-row-default-height fl-row-align-center\" data-node=\"dyrgqfz1e7wh\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-fixed-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-8u7ome4lszh2\" data-node=\"8u7ome4lszh2\">\n\t\t\t<div class=\"fl-col fl-node-5g9calqx7hbs fl-col-bg-color\" data-node=\"5g9calqx7hbs\">\n\t<div class=\"fl-col-content fl-node-content\"><div  class=\"fl-module fl-module-rich-text fl-rich-text fl-node-0clusyreqpa9\" data-node=\"0clusyreqpa9\">\n\t<p>Most routers will continue to work to some degree, but routers 3-5 years old or more may experience significant degradation in throughput and wireless speeds due to the age and the changing technical landscape of the devices in your home.<\/p>\n<p>An older router may expose your devices to significant security risks unless its firmware is updated regularly. VernonCom can supply a router equipped with the latest wireless technology and provide regular security updates for a safer internet experience.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>I need help setting up my MWT Email Account on my computer\/device.<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-422 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"422\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-60ddcf52afa0c fl-row-default-height fl-row-align-center\" data-node=\"60ddcf52afa0c\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-full-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-60ddcf52afa00\" data-node=\"60ddcf52afa00\">\n\t\t\t<div class=\"fl-col fl-node-60ddcf52afa03 fl-col-bg-color fl-col-has-cols\" data-node=\"60ddcf52afa03\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-rich-text fl-node-60ddcf52afa04\" data-node=\"60ddcf52afa04\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p><strong>Option 1.<\/strong> Computer or Laptop<br \/>\nhttps:\/\/webmail.mwt.net\/<\/p>\n<p>You can log into your email from any web browser on any computer connected to the internet. You will be required to enter your username and password each time you intend to log in.<\/p>\n<p><strong>Option 2.<\/strong> Device (Smartphone or Tablet)<br \/>\nIf you are using an email program on a desktop, laptop, tablet and\/or smartphone to download and send messages, you will need the email server information. Please use the servers listed below.<\/p>\n<p><em>(While the secure connections are preferred, please note that some email programs may only support non-secure mail settings.)<\/em><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"fl-col-group fl-node-60ddcf52afa05 fl-col-group-nested\" data-node=\"60ddcf52afa05\">\n\t\t\t<div class=\"fl-col fl-node-60ddcf52afa08 fl-col-bg-color\" data-node=\"60ddcf52afa08\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-rich-text fl-node-60ddcf52afa0a\" data-node=\"60ddcf52afa0a\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p><strong>Incoming Mail<\/strong><\/p>\n<p>Type: POP3<br \/>\nServer Address: mail.mwt.net<br \/>\nPOP3 Port: 110<br \/>\nSecurity: None<br \/>\nUse SSL: No<br \/>\nEnable STARTTLS if available<\/p>\n<p>Type: POP3S<br \/>\nServer Address: mail.mwt.net<br \/>\nPOP3 Port: 995<br \/>\nSecurity: SSL\/TLS<br \/>\nUse SSL: Yes<\/p>\n<p>Type: IMAP4S<br \/>\nServer Address: mail.mwt.net<br \/>\nIMAP4 Port: 993<br \/>\nSecurity: SSL\/TLS<br \/>\nUse SSL: Yes<\/p>\n<p>Type: IMAP4<br \/>\nServer Address: mail.mwt.net<br \/>\nIMAP4 Port: 143<br \/>\nSecurity: None<br \/>\nUse SSL: No<br \/>\nEnable STARTTLS if available<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-60ddcf52afa0b\" data-node=\"60ddcf52afa0b\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p><strong>Outgoing Mail<\/strong><\/p>\n<p>Type: SMTP<br \/>\nServer Address: mail.mwt.net<br \/>\nPort: 587<br \/>\nSecurity: None<br \/>\nUse SSL: No<br \/>\nUse Authentication: Yes<br \/>\nEnable STARTTLS if available<\/p>\n<p>Type: SMTPS<br \/>\nServer Address: mail.mwt.net<br \/>\nPort: 465<br \/>\nSecurity: SSL<br \/>\nUse SSL: Yes<br \/>\nUse Authentication: Yes<\/p>\n<p>For outgoing mail you need to check the option next to \u201cMy Outgoing Server Requires Authentication\u201d and \u201cUse the same settings as my incoming mail server\u201d.<\/p>\n<p>Also, keep in mind there is an option to leave messages on the server. Typically you want to leave the messages on the server so they can be picked up on all your devices accessing your email account.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-60ddcf52afa06\" data-node=\"60ddcf52afa06\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p>Please contact us if you have further questions.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n\t\t\t\t\t\t<h4>How do I find my IP Address?<\/h4>\n\t\t\t<div class=\"fl-builder-content fl-builder-content-424 fl-builder-template fl-builder-row-template fl-builder-global-templates-locked\" data-post-id=\"424\"><div class=\"fl-row fl-row-full-width fl-row-bg-none fl-node-60ddd067b5965 fl-row-default-height fl-row-align-center\" data-node=\"60ddd067b5965\">\n\t<div class=\"fl-row-content-wrap\">\n\t\t<div class=\"uabb-row-separator uabb-top-row-separator\" >\n<\/div>\n\t\t\t\t\t\t<div class=\"fl-row-content fl-row-full-width fl-node-content\">\n\t\t\n<div class=\"fl-col-group fl-node-60ddd067b595f\" data-node=\"60ddd067b595f\">\n\t\t\t<div class=\"fl-col fl-node-60ddd067b5962 fl-col-bg-color\" data-node=\"60ddd067b5962\">\n\t<div class=\"fl-col-content fl-node-content\"><div class=\"fl-module fl-module-button fl-node-60ddd067b5964\" data-node=\"60ddd067b5964\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-button-wrap fl-button-width-auto fl-button-left\">\n\t\t\t<a href=\"http:\/\/100.94.108.10:8032\/cgi-bin\/ipstat.pl\"  target=\"_blank\" rel=\"noopener\"   class=\"fl-button\" >\n\t\t\t\t\t\t\t<span class=\"fl-button-text\">Find Your IP Address<\/span>\n\t\t\t\t\t<\/a>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"fl-module fl-module-rich-text fl-node-60ddd067b5963\" data-node=\"60ddd067b5963\">\n\t<div class=\"fl-module-content fl-node-content\">\n\t\t<div class=\"fl-rich-text\">\n\t<p>The device that you are using must be connected to the VernonCom network. Click the \u201cFind Your IP Address\u201d above and a new window will open on your web browser. If you have questions, please call technical support (608) 634-3136.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><div class=\"uabb-js-breakpoint\" style=\"display: none;\"><\/div>\t\t\n<h2>\n\t\t\tContact Our Team of Experts\t<\/h2>\n\t\t<h3><a href=\"https:\/\/vernoncom.smarthub.coop\/Login.html#\"  target=\"_blank\"  rel=\"noopener\">\t\n\tGive Us A Call<\/a><\/h3><strong><a href=\"tel:6086343136\">(608) 634-3136<\/a><\/strong> or <strong><a href=\"tel:8005432029\">1 (800) 543-2029<\/a><\/strong><em><br \/>\n(Dial 611 from VernonCom phone number)<\/em>\n\t\t\t<a href=\"https:\/\/vernoncom.smarthub.coop\/Login.html#\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\tLog into your SmartHub Account\n\t\t\t\t\t<\/a>\n\t\t<h3><a href=\"http:\/\/service@vernoncom.coop\/es\/\"  target=\"_blank\"  rel=\"noopener\">\t\n\tEmail Us<\/a><\/h3><strong>Contact us at &#8211; <a href=\"mailto:service@vernoncom.coop\">service@vernoncom.coop<\/a><\/strong><em><br \/>\n(Please allow 24 hours for a response)<\/em>","protected":false},"excerpt":{"rendered":"<p>Check Your Internet Speed Speed Test Troubleshooting If you are experiencing problems with your service, browse the expandable solutions on this page. If you do not see your issue, please contact us (608) 634-3136. Our Technicians are Available 24\/7 to Help You. The images on my TV are blocking or I have a black screen.&hellip;<\/p>","protected":false},"author":1,"featured_media":506,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support Options to Resolve Your Service Issues<\/title>\n<meta name=\"description\" content=\"Get the support you need for your service issues. Contact us for troubleshooting assistance or browse our expandable solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vernoncom.coop\/es\/support\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Get the support you need for your service issues. Contact us for troubleshooting assistance or browse our expandable solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vernoncom.coop\/es\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Vernon Communications\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-10T16:09:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vernoncom.coop\/wp-content\/uploads\/2021\/07\/Career-Tech-Pic.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/vernoncom.coop\\\/support\\\/\",\"url\":\"https:\\\/\\\/vernoncom.coop\\\/support\\\/\",\"name\":\"Support Options to Resolve Your Service Issues\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/vernoncom.coop\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/vernoncom.coop\\\/support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/vernoncom.coop\\\/support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/vernoncom.coop\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/Career-Tech-Pic.jpg\",\"datePublished\":\"2021-06-08T15:51:19+00:00\",\"dateModified\":\"2026-04-10T16:09:56+00:00\",\"description\":\"Get the support you need for your service issues. 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