TROUBLESHOOTING

If you are experiencing problems with your service, browse the expandable solutions on this page. If you do not see your issue, please contact us (608) 634-3136. Our technicians are available 24×7 to help you.

TELEVISION TROUBLESHOOTING

The images on my TV are blocking or I have a black screen.

If you are experiencing issues with your television service, one of the first things to try is rebooting your set-top box

  1. Simply unplug the power cord (only the power cord is necessary).
  2. Wait for at least 10 seconds
  3. Plug the power cord back in. It may take up to 2 minutes for your box to fully reboot.

If you are still having issues call us at (608) 634-3136 for further troubleshooting.

I want to program my VC Co-op Remote to my TV.
  1. Manually turn ON the TV that you want to program to the remote.
  2. Press and release the TV button.
  3. Press and hold SETUP button until the TV button blinks twice.
  4. Press and release the TV button. The TV button will stay lit.
  5. Find your TV and brand from the chart below and note the digit key assigned to your brand. Press and hold down the “DIGIT” button for your device/brand while pointing the remote at the TV.
  6. Let go of the button when your device turns OFF.
  7. Press the POWER  button to turn your TV ON. Press the STB button. You are now ready to watch your favorite show!


If you do not see your TV code on the list, follow these instructions:

  1. Manually turn ON the TV that you want to program to the remote.
  2. Press and release the TV button.
  3. Press and hold SETUP button until the TV button blinks twice.
  4. Press 9-9-1.
  5. Then press CHANNEL UP button slowly and repeatedly until your TV turns off.
  6. Press SETUP button.
  7. Press the POWER  button to turn your TV ON. Press the STB button. You are now ready to watch your favorite show!

*If you do not see the Guide once your remote is programmed, you may need an HDMI connection between your set top box and TV.

I want to learn how to use my VC Co-op Remote.
How do I use my DVR?
How do I rent a movie On Demand?

Follow instructions listed on our On Demand page. 

All On Demand Answers.

Follow instructions listed on our On Demand page. 

There is a “No Signal/No Input Error Message” on my TV.

Press input button on the TV or the remote that came with your TV to cycle through the available devices connected.

Not sure which input cable is being used? Watch this video explaining the different types of video inputs on a TV.

INTERNET TROUBLESHOOTING

MY INTERNET IS SLOW.

The speed test will be opened in a new window. Please compare your speed test results with the bandwidth you are currently paying for. If you are receiving less, please call technical support (608) 634-3136.

MY INTERNET ISN’T WORKING.

If you are experiencing issues with your Internet service, one of the first things to try is rebooting your devices (computer, laptop, smartphone). If you still can’t connect, try rebooting your router.

Unplug the power cord (only the power cord is necessary).

Wait for at least 10 seconds.

Plug the power cord back in

Wait approximately one minute. If on Wi-Fi verify it has reconnected.

If you can’t connect after rebooting your devices and your router, reboot your modem following the same steps listed above.

If you are still having issues call us at (608) 634-3136 for further troubleshooting.

ONLINE VIDEOS ARE BUFFERING.

Please verify you have adequate bandwidth and Wi-Fi signal for the stream you are trying to watch. We recommend at least 10 Meg to watch a single Netflix stream. If you are using the Internet AND watching Netflix, consider increasing your bandwidth.

HOW DO I CONNECT TO WI-FI?

Wireless Routers Available

To Connect To Wi-Fi:

Find the “Wireless” settings on your device and click or open it. Under “settings” on tablets and smartphones. In the lower left corner in Windows Vista, 7, 8 (desktop side) and 10.

Look for your signal name from the list. Your last name, your modem brand or just the “top” one in the list .

Click your connection.

Enter the password if asked for one (the password is on a sticker on the bottom of your router if you lease it from VC Co-op).

Click/press Connect.

Check “Connect Automatically” box. (if you have one)

Wireless (Wi-Fi) signal is limited by distance, thickness, and number of obstructions in the signal path and any electronic/airwave interference.   You may need a repeater or access point to boost your Wi-Fi signal.  Also, if you have neighbors near you, we STRONGLY recommend securing your Wi-Fi connection. For help securing your router, call VC Co-op (608) 634-3136 and we can assist you.

I NEED HELP SETTING UP MY MWT EMAIL ACCOUNT ON MY COMPUTER/DEVICE.

Option 1. Computer or Laptop
https://webmail.mwt.net/

You can log into your email from any web browser on any computer connected to the internet. You will be required to enter your username and password each time you intend to log in.

Option 2. Device (Smartphone or Tablet)
If you are using an email program on a desktop, laptop, tablet and/or smartphone to download and send messages, you will need the email server information. Please use the servers listed below.

(While the secure connections are preferred, please note that some email programs may only support non-secure mail settings.)

Incoming Mail
Type: POP3
Server Address: mail.mwt.net
POP3 Port: 110
Security: None
Use SSL: No
Enable STARTTLS if available

Type: POP3S
Server Address: mail.mwt.net
POP3 Port: 995
Security: SSL/TLS
Use SSL: Yes

Type: IMAP4S
Server Address: mail.mwt.net
IMAP4 Port: 993
Security: SSL/TLS
Use SSL: Yes

Type: IMAP4
Server Address: mail.mwt.net
IMAP4 Port: 143
Security: None
Use SSL: No
Enable STARTTLS if available

Outgoing Mail

Type: SMTP
Server Address: mail.mwt.net
Port: 587
Security: None
Use SSL: No
Use Authentication: Yes
Enable STARTTLS if available

Type: SMTPS
Server Address: mail.mwt.net
Port: 465
Security: SSL
Use SSL: Yes
Use Authentication: Yes

For outgoing mail you need to check the option next to “My Outgoing Server Requires Authentication” and “Use the same settings as my incoming mail server”.

Also, keep in mind there is an option to leave messages on server. Typically you want to leave the messages on the server so they can be picked up on all your devices accessing your email account.

 

Please contact us if you have further questions.