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Troubleshooting
If you are experiencing problems with your service, browse the expandable solutions on this page. If you do not see your issue, please contact us (608) 634-3136.
Our Technicians are Available 24/7 to Help You.
Television Troubleshooting
The images on my TV are blocking or I have a black screen.
If you are experiencing issues with your television service, one of the first things to try is rebooting your set-top box
- Simply unplug the power cord (only the power cord is necessary).
- Wait for at least 10 seconds.
- Plug the power cord back in. It may take up to 2 minutes for your box to fully reboot.
If you are still having issues call us at (608) 634-3136 for further troubleshooting.
I want to program my VernonCom remote to my TV.
To program:
- Manually turn ON the TV that you want to program to the remote.
- Press and release the TV button.
- Press and hold the SETUP button until the TV button blinks twice.
- Press and release the TV button. The TV button will stay lit.
- Find your TV and brand from the chart below and note the digit key assigned to your brand. Press and hold down the DIGIT button for your device/brand while pointing the remote at the TV.
- Let go of the button when your device turns OFF.
- Press the POWER button to turn your TV ON. Press the STB button. You are now ready to watch your favorite show!
| 1 | Insignia |
| 2 | LG |
| 3 | Panasonic |
| 4 | Philips/Magnavox |
| 5 | Samsung |
| 6 | Sanyo |
| 7 | Sharp |
| 8 | Sony |
| 9 | Vizio |
| 10 | Westinghouse |
If you do not see your TV code on the list, follow these instructions:
- Manually turn ON the TV that you want to program to the remote.
- Press and release the TV button.
- Press and hold the SETUP button until the TV button blinks twice.
- Press 9-9-1.
- Then press the CHANNEL UP button slowly and repeatedly until your TV turns off.
- Press the SETUP button.
- Press the POWER button to turn your TV ON. Press the STB button. You are now ready to watch your favorite show!
I want to learn how to use my VernonCom remote.
How do I use my DVR?
There is a "No Signal/No Input error message" on my TV.
Press input button on the TV or the remote that came with your TV to cycle through the available devices connected.
Not sure which input cable is being used?
Input Cords
There are 4 cables your Set top Box (STB) can be hooked up to your TV with.
- HDMI cable (digital signal cable) that simply just plugs into the back of your TV (the most common and preferred connection for the best video quality).
- If you have High Definition your TV may be connected with either a component cable, which has 5 colored plugs – white and red for audio, green, blue and red for video. Plug cords to match the colors on the back of your TV. If they are not plugged into the same color, your TV screen will not show the correct color.
- RCA or AV cables - white, red and yellow. Yellow is the video, match up all the colors to the back of your TV.
- Coax, which is the lowest quality - screws into the back port of your TV.
Reboot Amino Set-Top Box:
There are 3 types of Amino boxes: Standard (red dot on the front) or DVR (green button light) and Amino Kamai (purple button light)
Option 1: On the back of the box, you will find a black power cord connected. Unplug the cord
and plug it back in.
Option 2: Unplug the set-top-box power cord directly from the wall and then plug it back in.
Your box should reboot, and service may be restored.
Reboot ADB Set-Top Box:
Locate the black power cord on the back of your set-top-box.
Option 1: Unplug the power cord from the back of the set-top-box and plug it back in.
Option 2: Unplug the power cord from the wall outlet it is plugged into and plug it back in.
The box should reboot within 10 minutes and service should be restored. If service is not restored, call us at (608) 634-3136.
VernonCom Streaming App (VCSTREAM)
VCSTREAM app installation and navigation instructions.
Do I need to buy a new Smart TV to use the VCSTREAM app?
Most likely not. Any modern TV with at least one open HDMI port will accommodate a streaming device, such as a Firestick or Roku device, which will run the VCSTREAM app.
I cannot find the VCSTREAM app in the app store.
If the VCSTREAM app does not appear when searching the app store, it is likely an unsupported device. Please refer to the supported devices list Here for the platform you are using (Firestick TV, Roku TV, Apple TV).
Internet Troubleshooting
My internet is slow.
The speed test will be opened in a new window. Please compare your speed test results with the bandwidth you are currently paying for. If you are receiving less, please call technical support (608) 634-3136.
My internet isn't working.
If you are experiencing issues with your internet service, one of the first things to try is rebooting your devices (computer, laptop, smartphone). If you still can’t connect, try rebooting your router.
- Unplug the power cord (only the power cord is necessary).
- Wait for at least 10 seconds.
- Plug the power cord back in.
- Wait approximately one minute. If on Wi-Fi verify it has reconnected.
If you can’t connect after rebooting your devices and your router, reboot your fiber-optic ONT following the same steps listed above.
If you are still having issues call us at (608) 634-3136 for further troubleshooting.
Online videos are buffering.
Please verify you have adequate bandwidth and Wi-Fi signal for the stream you are trying to watch. We recommend at least 10 Meg to watch a single Netflix stream. If you are using the internet AND watching Netflix, consider increasing your bandwidth.
If you have a VernonCom router, we are able to view usage data, which can help us determine if you are at your bandwidth limit. Call us at (608) 634-3136 for further troubleshooting.
How do I connect to Wi-Fi?
Wireless Routers Available
To Connect To Wi-Fi:
- Find the “Wireless” settings on your device and click or open it. Under “Settings” on tablets and smartphones. In the lower right corner in Windows.
- Look for your signal name from the list. This could be your last name, your modem brand or just the “top” one in the list.
- Click your connection.
- Enter the password if asked for one. Generally, the Wi-Fi information is not the default—it has been changed to what the customer prefers in 90% or more of the routers out there.
- Click/press Connect.
- Check “Connect Automatically” box (if you have one).
Wireless (Wi-Fi) signal is limited by distance, thickness, and number of obstructions in the signal path and any electronic/airwave interference. You may need a mesh device or access point to boost your Wi-Fi signal (VernonCom has mesh units that work in conjunction with the Calix router we provide).
Also, if you have neighbors near you, we STRONGLY recommend securing your Wi-Fi connection. For help securing your router, call us at (608) 634-3136 and we can assist you.
I have an older wireless router, will it work with your service?
Most routers will continue to work to some degree, but routers 3-5 years old or more may experience significant degradation in throughput and wireless speeds due to the age and the changing technical landscape of the devices in your home.
An older router may expose your devices to significant security risks unless its firmware is updated regularly. VernonCom can supply a router equipped with the latest wireless technology and provide regular security updates for a safer internet experience.
I need help setting up my MWT Email Account on my computer/device.
Option 1. Computer or Laptop
https://webmail.mwt.net/
You can log into your email from any web browser on any computer connected to the internet. You will be required to enter your username and password each time you intend to log in.
Option 2. Device (Smartphone or Tablet)
If you are using an email program on a desktop, laptop, tablet and/or smartphone to download and send messages, you will need the email server information. Please use the servers listed below.
(While the secure connections are preferred, please note that some email programs may only support non-secure mail settings.)
Incoming Mail
Type: POP3
Server Address: mail.mwt.net
POP3 Port: 110
Security: None
Use SSL: No
Enable STARTTLS if available
Type: POP3S
Server Address: mail.mwt.net
POP3 Port: 995
Security: SSL/TLS
Use SSL: Yes
Type: IMAP4S
Server Address: mail.mwt.net
IMAP4 Port: 993
Security: SSL/TLS
Use SSL: Yes
Type: IMAP4
Server Address: mail.mwt.net
IMAP4 Port: 143
Security: None
Use SSL: No
Enable STARTTLS if available
Outgoing Mail
Type: SMTP
Server Address: mail.mwt.net
Port: 587
Security: None
Use SSL: No
Use Authentication: Yes
Enable STARTTLS if available
Type: SMTPS
Server Address: mail.mwt.net
Port: 465
Security: SSL
Use SSL: Yes
Use Authentication: Yes
For outgoing mail you need to check the option next to “My Outgoing Server Requires Authentication” and “Use the same settings as my incoming mail server”.
Also, keep in mind there is an option to leave messages on the server. Typically you want to leave the messages on the server so they can be picked up on all your devices accessing your email account.
Please contact us if you have further questions.
How do I find my IP Address?
The device that you are using must be connected to the VernonCom network. Click the “Find Your IP Address” above and a new window will open on your web browser. If you have questions, please call technical support (608) 634-3136.
Contact Our Team of Experts
Give Us A Call
(608) 634-3136 or 1 (800) 543-2029
(Dial 611 from VernonCom phone number)
Email Us
Contact us at - service@vernoncom.coop
(Please allow 24 hours for a response)