Acceptable Use Policy:

Vernon Communications Cooperative strives to provide all its members and customers with the highest quality Internet service available, while adhering to Internet use policies established by the Internet Community and State and Federal Laws.

The Provider’s Acceptable Use Policy (“AUP”) covers all of its Internet Products and Services (“Services”) and is designed to help improve the use of the Internet by preventing unacceptable use. All users of the Services must comply with this AUP.

Use of the Services constitutes acceptance of the AUP. Users are solely responsible for any and all acts and omissions that occur while accepting the Services and users agree not violate the AUP or engage in any unacceptable or illegal activities while utilizing any of the Services. The Provider reserves the right to terminate service to any user without notice upon violation of any part of the AUP.

The Provider reserves the right to revise, modify and amend this AUP at any time and in any manner. Notice of any revision, modification or amendment of the AUP will be posted on the Provider’s website at www.vernoncom.coop

The Provider may take action against users for violating these policies; including removing any content that violates the AUP and/or terminating use of the Services. The Provider reserves the right to investigate any violations of this AUP. The Provider may cooperate with legal authorities and/or third parties in the investigation of suspected or alleged criminal or civil violations. The Provider may also cooperate with the System Administrators of the Internet Community to enforce this AUP.

Non-Discrimination Statement:

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.
Person with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202)720‐2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800)877‐8339. Additionally, program information may be made available in languages other than English.
To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD‐3027, found online at http://www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office
or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632‐9992. Submit your completed form or letter to USDA by:

(1) mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250‐9410;

(2) fax: (202) 690‐7442; or

(3) email: program.intake@usda.gov.
USDA is an equal opportunity provider, employer, and lender.

FCC Open Internet Disclosure

Vernon Communications Cooperative directly offers broadband ISP services directly and through various Internet providers in select markets. Pricing for direct Internet connectivity provided to business customers is determined on an individual case basis.

Standard Internet Packages offered by Vernon Communication Cooperative, LLC.

Not all package speeds can be achieved on DSL lines. Call for what package your residence or business can receive.

High Speed Internet Unbundled Pricing

Speed Down UP Price

5MB 1MB $49.95

10MB 1MB $59.95

20MB 1MB $77.95

50MB 1MB $129.95

100MB 1MB $199.95

2 MB UP ADDITIONAL $10

5 MB UP ADDITIONAL $20

Contracted Internet Packages may vary but include Private Vlans and Subnet allocation.

Performance

Vernon Communications Cooperative, LLC offers a speed test site to any user or customer. It can be accessed here:

Congestion Management

Vernon Communications Cooperative, LLC does not implement any congestion management techniques. Vernon Communications Cooperative, LLC engineers and operate their network to accommodate the necessary traffic requirements, with ample capacity and redundancy to address peak traffic levels in the case of a partial network outage. In the event of congestion, all traffic is classified as best effort.

Content, Applications, Service and Device Providers
As a full service Internet Service Provider, Vernon Communications Cooperative, LLC delivers a full suite of Internet-based applications. These include:

– Email
– Web Hosting
– File Transfer Protocol

Vernon Communications Cooperative, LLC does not discriminate against any customer traffic and utilizes network management techniques that are equal and standard across all user applications. We do not modify our network to make our directly served applications perform better than applications a user would access over the general Internet. For example, Vernon Communications Cooperative, LLC does not manipulate our network to perform better for customers accessing Midwest Telnet, LLP (MWT) email servers versus customers accessing Google’s gmail servers.

The network management practices employed by Vernon Communications Cooperative LLC, do not differ between our directly offered applications to those general applications offered over the Internet.

Security Measures

For customers with statically assigned IP addresses, Vernon Communications Cooperative, LLC blocks outbound traffic on TCP Port 25 to any outbound email servers other than MWT and Airstream’s email servers in an effort to prevent email spam attacks originating from compromised customer devices on the Vernon Communications Cooperative, LLC and Airstream Communications network. Changes are only made upon request only.

In the event of Denial of Service (DoS), Distributed Denial of Service (DDoS) attack, spoofing or other malicious traffic Vernon Communications Cooperative, LLC and Airstream Communications will implement inbound and outbound traffic filtering and/or blocking on specific source and destination IP addresses. These actions will be performed to ensure reliability and availability of the Vernon Communications Cooperative, LLC networks. These actions will not be utilized for normal Internet applications and traffic. In the case of any suspicious or malicious network activity, notification and forensic information will be made available to the appropriate law enforcement and network security resources for investigation.

DISCLAIMERS

Applications For Service

To obtain information for any service, changes in location and discontinuance of service, call our office at (608) 634-3136 or 1-800-543-2029.  Applications for telephone service must be made by the applicant, or his/her duly authorized agent, to whom service is to be billed.  Vernon Communications Cooperative reserves the right to refuse service to any applicant that is found to be indebted to Vernon Communications Cooperative for service previously rendered.

Responsibility For Messages

Subscribers are responsible for all charges for messages originating from or reserved to their telephones.

Telephone Numbers

Your telephone number, preceded by your Area Code, is the only one like it in the United States and Canada.  Vernon Communications Co-op may change the number of the customer’s telephone it the requirements of the service demand it.

Directory Listings

For each residence customer with a listing is included in the Alphabetical Directory without consent.  Each business customer is entitled to a listing in the Alphabetical Directory and also one listing in the Classified Section.  Customers may arrange for additional listings, under regulations applying to such listings, as desired.  Between directory issues, a great many telephones are installed and changed.  Customers may obtain telephone number not shown in this directory by calling information.

Directory Errors

The vast majority of all directory listings are correct.  But, as with any job of this size, some errors are bound to occur.  If your listing in the directory is incorrect, it cannot be changed until the next edition of the directory is issued.  In the meantime, we can make sure the listing is correct in Directory Assistance records.

Service Difficulties

Report service troubles promptly to the office.  Vernon Communications Cooperative appreciates such calls and will act immediately to correct the difficulty.  Broken poles, wires, etc., which might endanger life or property should be brought to the attention of Vernon Communications Cooperative.

Maintenance

All ordinary expenses of maintenance and repair, unless otherwise specified in Vernon Communications Cooperative’s schedule will be borne by Vernon Communications.  If any leased equipment or piece of apparatus is destroyed or injured otherwise than by unavoidable accident, the subscriber is to pay the actual cost of replacing or restoring the same to its original condition.

Communications Cooperative Property

All equipment, wiring or other material furnished to provide telephone service is and shall remain the property of Vernon Telephone Cooperative.  Patrons must not attach, or permit to be attached, any mechanical, electrical, advertising, or other device to any equipment provided by Vernon Telephone.

The agents of Vernon Communications Cooperative shall have the right to enter a subscriber’s premises at any reasonable hour to install, rearrange, inspect or repair telephone equipment and facilities, or following termination of service, to remove same.

Objectionable Language

The subscribers shall not use or permit to be used profane, obscene or abusive language, or impersonate any other individual with the fraudulent intent over the wires connected with his/her, or use the same for any unlawful purpose.

Notice of Intent to Disconnect

Upon non-payment of any sum whenever the same is past due a written notice of our intent to disconnect telephone service is mailed to a customer at least (5) days before the scheduled disconnect date.  If a written request from a resident subscriber is on file in the local business office at the time of the disconnection notice is mailed, five day notification will also be sent to the County Department of Human Services

Use of Residence Telephone for Business Purpose

Residence Telephones are installed with the understanding that they will be used for normal social or domestic purposes.

A residence rate will be changed to a business service if used primarily or substantially for business purposes, or if the residence phone number is advertised in connection with the sale of products or services, and the subscriber has no business service elsewhere within our system.

FCC Regulations

All telephone customers, residential as well as business, are charged a federal end user fee.  This nationwide fee gives all customers access to the long distance network, whether or not they choose to place long distance calls.  The end user fees supplement the reduction in toll revenues by local telephone companies resulting from the deregulation of the telephone industry. The end user fees are set by the FCC (Federal Communications Commission) and may change from time to time as the FCC deems necessary.  For more information visit the FCC’s website at www.fcc.gov

Consumer Telephone Numbers

Wisconsin Public Service Commission 1-800-225-7729

Federal Communications Commission (FCC) 1-888-225-5322

Yellow Page Advertising (The Berry Company) 1-800-877-0475

Consumer Protection Agency 1-800-422-7128

Important Customer Notice:

Your placement of and interstate or international toll call over Vernon Communications Network constitutes your acceptance of these terms and conditions.

I. The Service That We Provide To Our Customers

a.  Vernon Communications Cooperative is a common carrier and provides access to facilities, services and equipment over which our customers may transmit voice, data and other communications of their own choosing to interstate and international destinations.

b.  Vernon Communications Cooperative provides service on a 7 days per week, 24 hours per day basis to all destinations in the United States (Including Alaska and Hawaii), and to those international destinations listed in the international rate sheets, maintained at the Vernon Communications office and on its web site.  (See International Rates)

c.  Vernon Communications Cooperative primarily resells to its customers the interstate and international tolls of larger, facilities-based carriers.  Vernon Communications Cooperative endeavors to purchase these services at volume discounts, and to resell them to our customers at lower prices than they would pay if they had purchased service directly from other carriers.  However, resale also means that Vernon Communications Cooperative has no control over outages and other service disruptions (See limitations of liability below)

d.  Vernon Communications Cooperative has customer service representatives available Monday thru Friday, 8:00 a.m.  to 5:30 p.m., to assist our customers with any questions or problems regarding its interstate or international toll services.  A Vernon Communications Cooperative representative can be reached during these business hours by dialing (608) 634-3136 or 1 800-543-2029.

II.Charges, Bills and Payment for Service

1. Service is provided and billed on a monthly basis, and will continue to be provided and billed until canceled by the customer or terminated by Vernon Communications Cooperative.

2. The rates and charges for Vernon Communications Cooperative’s interstate and international toll services can be inspected during regular business hours at Vernon Communications Cooperative office at 103 North Main Street, Westby, Wisconsin 54667.

c. The rates and charges for Vernon Communication Cooperative’s interstate and international toll service can also be inspected on it’s website at www.vernoncommunications.com

d. Vernon Communications Cooperative bills for its interstate toll services on usage basis in 1-minute periods. Vernon Communications Cooperative bills for its international toll services on a usage basis in 1-minute periods.

e. Vernon Communications Cooperative will pass through to its customers all applicable federal, state and local taxes or surcharges (including sales, use excise, gross earnings, and gross income taxes), as well as surcharges to recover Vernon Communications Cooperative contributions to applicable federal or state funds (including funds for universal service, telecommunications relay service, local number portability, and telephone number administration).

f. Payment for bills rendered by Vernon Communications Cooperative for its interstate and international toll services is due within 10 days after the bill is mailed by Vernon Communications Cooperative to the customer.

g. No late charges will be assessed upon properly disputed charges (See disputed procedures below).

III. Obligations of Customer

a. The customer is responsible for the timely payment of all billed charges for services or facilities provided by Vernon Communications Cooperative to the customer, and for the payment of Vernon Communications Cooperative reasonable attorney’s fee and court costs if Vernon Communications Cooperative is forced to retain an attorney to collect any of its billed charges from the customer.

3. The customer will not use Vernon Communications Cooperative services in a manner that interferes unreasonably with the use of the services by one or more other customers.

c. The customer will not uses Vernon Communications Cooperative services in an abusive, illegal, or fraudulent manner, nor alter or tamper with Vernon Communications Cooperative connections or facilities.

d. The customer will indemnify Vernon Communications Cooperative against any and all liability, including reasonable counsel fees, arising from any claims against the customer for libel, slander, or infringement of copyright or trademark in connection with any material transmitted by the customer over Vernon Communications Cooperative facilities, services, or equipment.

IV.Resolution of Billing Disputes

a. If the procedures of this section are followed, the customer may withhold from payment the disputed portion of any bill pending resolution of the dispute.

b. Within 20 days of the bill date of a disputed bill, Vernon Communications Cooperative must receive from the customer an itemized statement, in writing, which identifies the disputed charges and reasonably explains the basis of the dispute. Failure to comply with this requirement shall mean the bill is deemed to be correct and all amounts are due and owing Vernon Communications Cooperative.

c. Vernon Communications Cooperative shall review the customer’s statement, and shall issue a written initial determination within 5 days after its receipt of the customer’s statement to set forth Vernon Communications Cooperative proposed resolution of the dispute.

d. If the customer is not satisfied with Vernon Communications Cooperative proposed resolution, the customer must advise Vernon Communications Cooperative in writing within 5 days after the customer’s receipt of Vernon Communications Cooperative initial determination of the specific reasons for the dissatisfaction, and provide any additional information, which the customer deems pertinent or relevant to the dispute.

e. Within 5 days after Vernon Communications Cooperative receipt of additional information, Vernon Communications Cooperative shall make its final determination and resolution based upon all documentation or information.

f. If the customer continues to withhold any disputed amount determined to be owed to Vernon Communications Cooperative, the customers account shall be deemed to be past due, and subject to termination.

V.Limitation of Vernon Communications Cooperative Liability

a. The liability of Vernon Communications Cooperative for damages resulting in whole or in part from mistake, omissions, interruptions, delays, errors or other defects in the interstate or international toll service provided shall not exceed its billed charges for the defective call or calls.

b. Neither Vernon Communications Cooperative nor its officers, agents or employees will be liable for indirect incidental, special or consequential damages.

c. Vernon Communications Cooperative shall not be liable for any interruption, failure or degradation of service due in whole or part to causes beyond its control, including, but not limited to:

  • acts of God, fires, flood or other catastrophes;
  • any law, order, regulation, directive, action or request of any instrumentality of the United States Government, or of any foreign, state or local government;
  • any national emergency, insurrection, riot, war, strike or labor difficulty;
  • any act or omission by an unrelated carrier or other entity affecting the facilities or equipment over which Vernon Communications Cooperativeservices are provided.
  • any negligence by the customer or defects or failures of the customer’s equipment; and
  • any negligent acts or omissions of third parties

VI. Refusal, Termination or Suspension of Service

a. Vernon Communications Cooperative may terminate service 5 days after a written notice of termination is mailed to a customer that has failed to pay a bill for more than 25 days after it was rendered, or that has failed to pay disputed charges determined to be owed to Vernon Communications Cooperative via Vernon Communications Cooperative billing dispute resolution procedures (see above) for more than 5 days after the end of the dispute resolution proceeding

b. Vernon Communications Cooperative reserves the right to establish a credit limit for customers or classes of customers, and to suspend service to a customer when the customer reaches the applicable limit.

c. Vernon Communications Cooperative may suspend or terminate service to a customer immediately if Vernon Communications Cooperative reasonably believes that the customer or entities using the customer’s accounts or facilities are using Vernon Communications Cooperative services in a manner that:

  • interferes with the use of the services by one or more other customers;
  • is abusive, illegal or fraudulent;
  • damages Vernon Communications Cooperative facilities or equipment;
  • places excessive capacity demands upon Vernon Communications Cooperative facilities or services

VC Co-op Tariff